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  • ProMiller Team

Fostering A Community: Hotels going beyond guests & hospitality

Updated: 7 days ago

A refreshing trend is emerging within the hospitality industry, with hotels taking a proactive approach to building genuine connections with the communities they operate in. This shift goes beyond offering comfortable stays, recognizing the importance of social responsibility and mutual growth.

Local hiring:

These initiatives are crucial for hotels, not only for fostering a sense of belonging but also for injecting diverse skills into the workforce. Hotel operations management companies suggest that by prioritizing local talent, hotels not only benefit from a deeper understanding of the community but also empower individuals by offering opportunities that align with their aspirations and contribute to the local economy. The Leela Palaces & Resorts, known for its commitment to responsible tourism, actively recruits from the local communities surrounding its properties. This not only injects local knowledge and cultural understanding into the guest experience but also empowers individuals through skill development programs and career progression opportunities.

Donating resources:

In addition to local hiring, hotels are increasingly recognizing the value of extending a helping hand to their communities. Whether it's actively assisting in times of need, donating resources, or offering support through volunteering, hotels can demonstrate their commitment to the well-being of their surroundings. According to some top hotel operations management companies, these efforts not only build trust and respect but also strengthen the ties between the hotel and the community. The Taj Public Service Foundation, a philanthropic arm of The Taj Group, actively supports various community initiatives in education, healthcare, and environmental conservation. These efforts demonstrate a genuine commitment to the well-being of the communities where their hotels operate.


Building a sense of inclusivity is essential. Taking pointers from hotel operations management companies, initiatives such as hosting school events or inviting students to experience hotel life go beyond mere good deeds. They break down barriers, promote understanding, and create lasting connections with the future generation of the community. By embracing inclusivity, hotels can create a welcoming environment that is reflective of the diverse communities they serve, ultimately benefiting both the hotel and the community at large. The Oberoi Group partners with NGOs like "Seeing Hands" to train visually impaired individuals for hospitality roles within their hotels. This not only promotes inclusivity but also cultivates a sense of social responsibility within the Oberoi staff.

Premier hotel operations management companies believe that by prioritizing a culture of empowerment, fostering strong community ties, and embracing local talent, Indian hospitality leaders can create a win-win situation for their teams, their guests, and the communities they serve.

Ultimately, these efforts contribute to a more sustainable future, not just for the hotel itself but for the entire community. It is a testament to the interconnectedness of businesses and their surroundings, where sowing kindness through genuine actions leads to shared prosperity.

This trend highlights the potential for hotels to be active contributors to the fabric of their communities, fostering a more vibrant and resilient society where everyone can thrive. We applaud Sahil Pandita for highlighting this important movement. By going beyond hospitality, such hoteliers are truly making a difference.


Compiled by Khushi C. | Based on original opinion piece by Sahil Pandita on LinkedIn

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