In a short span of 5 years ( 2 of them being really hard on the Hospitality industry), ProMiller has had the good fortune to work with properties where transformational changes could be seen in a short amount of time. We attribute these success stories to the latent potential of each property and resilience of our team. Here, we are sharing a glimpse of a few such transformational journeys- the success metrics in each of these case studies is different. It ranges from the numeric metrics like revenue & profit to the intangible metrics like brand presence, market positioning and a positive change in the work culture. In the ever-changing world, Hospitality industry has changes dynamically and the pandemic has rewritten the principles altogether. Safety and privacy have shot up to the top on the priority-list of guests and in turn for the hotels. In the industry where change is the only constant, ProMiller has been able to adapt because of its agility and resilience.